FAQ's

Yes, all our tours are expertly guided by knowledgeable and experienced local guides who are passionate about sharing the best of Brazil with you. They provide valuable insights, historical context, and insider tips to enhance your experience.

Absolutely! We understand that every traveler is unique, so we offer customizable tour options to cater to your specific interests, preferences, and schedule. Contact us to discuss your requirements, and we’ll create a tailored itinerary just for you.

Our tours are primarily conducted in English|Portuguese and/or Spanish|Portuguese. However, we can arrange tours in other languages upon request, subject to availability of multilingual guides.

Yes, transportation is included in most of our tour packages. Whether it’s comfortable transfers between destinations, scenic coastal drives, or boat excursions, we ensure that you have hassle-free transportation throughout your journey.

Depending on the nature of the tour, we recommend packing comfortable clothing and footwear, sunscreen, a hat, sunglasses, a reusable water bottle, and any personal items you may need. For adventure tours, additional gear may be required. Advanced consulting with our staff is available at anytime, please get in touch for further information or tips on your request.

Meals are typically not included unless specified in the tour itinerary. However, our guides can recommend local restaurants and eateries where you can enjoy authentic Brazilian cuisine during your tour experience.

Yes, we offer tour packages that include accommodation in carefully selected hotels, ranging from 3, 4, 5 stars to Boutique and Design Hotels. You can choose from various accommodation options to suit your preferences, needs and budget.

Your safety and well-being are our top priorities. We adhere to strict safety standards and guidelines on all our tours, including maintaining small group sizes, providing sanitized vehicles, and following local health protocols.

Booking a tour with us is easy! Simply visit our website, browse through our Destinations, Packages, Tours and Services options, and select the one(s) that interests you. Alternatively, you can contact our team directly via Phone, WhatsApp or E-mail to discuss your requirements and make a reservation.

Our cancellation policy varies depending on the tour package or services contracted and specific circumstances. We recommend reviewing the terms and conditions outlined at the time of booking. Our team is also available to assist you with any cancellation inquiries.

Yes, we offer private tours for individuals, families, and groups who prefer a more personalized experience. Private tours allow you to customize the itinerary, travel at your own pace, and enjoy exclusive and easy access to attractions. Contact us for more information and pricing details.

Absolutely! Our team can assist you with additional travel arrangements, including hotel bookings, airport transfers, flight tickets, and extensions to your tour itinerary. We’re here to ensure that your entire travel experience is seamless and enjoyable.

Our Transfers-In service includes comfortable transportation from the airport, bus station, or any designated location (accompanied by our Hospitality Staff in english, spanish or portuguese) to your hotel or accommodation. The service can be provided for Executive Vehicle(max.03 people), SUV(max, 04 people), Mini Van(max. 04 people), Van(18 seats), Micro-Bus(27 seats) and Busses (45 seats). Please check with our team your specific need of vehicle according to number of people (seats) and number of luggage. 

Yes, our drivers are highly experienced, licensed professionals who prioritize your safety and comfort during the journey.

Yes, we offer a range of vehicles to accommodate different group sizes and preferences. The service can be provided for Executive Vehicle(max.03 people), SUV(max, 04 people), Mini Van(max. 04 people), Van(18 seats), Micro-Bus(27 seats) and Busses (45 seats). Please check with our team your specific need of vehicle according to number of people (seats) and number of luggage. You can specify your vehicle preference at the time of booking.

Our Transfer-Out service includes comfortable transportation from your hotel or accommodation to the airport, bus station, or any designated departure location. The service can be provided for Executive Vehicle(max.03 people), SUV(max, 04 people), Mini Van(max. 04 people), Van(18 seats), Micro-Bus(27 seats) and Busses (45 seats). Please check with our team your specific need of vehicle according to number of people (seats) and number of luggage. 

We recommend booking the Transfer-Out service at least 24 hours in advance to ensure availability and timely departure for your journey back to home.

Yes, you can specify your preferred departure time when booking the Transfer-Out service, and we will accommodate your request based on availability.

Our Inter-City Transfers service covers various destinations within the state of Rio de Janeiro and other parts of Brazil, including popular tourist cities, airports, and transportation hubs. Please check with our team about availability and cities|places covered.

Yes, we can accommodate stops or detours during Inter-City Transfers, subject to prior arrangement and additional fees. Please inform us of any special requests at the time of booking.

While there are no strict restrictions on luggage, we recommend informing us in advance if you have oversized or excessive luggage to ensure that suitable vehicle accommodations are arranged.

We accept payments via credit card, bank transfer (all via PayPal), and cash (for on-site transactions). Please contact us for more information on payment options and instructions.

Our warranty covers the quality of our services, ensuring that you receive the best possible experience during your tour or transfer. If you encounter any issues or discrepancies, please contact us, and we will address them promptly.

Our main office is located in Rio de Janeiro, Brazil. However, we operate tours and transfer services across various destinations in Brazil. Contact us for specific location details or to schedule an appointment.

You can contact us via phone, email, or through the contact form on our website. Our team is available to assist you with inquiries, bookings, and any other assistance you may need.

Refund policies vary depending on the circumstances and the terms of your booking. We strive to provide fair and flexible refund options whenever possible. Please refer to our cancellation policy or contact us directly for assistance with refunds.

Wi-Fi availability depends on the specific tour or transfer service you book. Some vehicles may be equipped with Wi-Fi, while others may not. Please inquire about Wi-Fi availability at the time of booking, and we will do our best to accommodate your request.

Carioca21 Hospitality & Tourism Experiences offers unparalleled expertise, personalized service, and a commitment to delivering unforgettable travel experiences. Whether you’re exploring Brazil’s vibrant cities, pristine beaches, or lush landscapes, our team ensures that every aspect of your journey is meticulously planned and seamlessly executed. From luxurious accommodations to expertly guided tours and reliable transportation services, we go above and beyond to exceed your expectations and create memories that last a lifetime.